Refund policy
Return & Satisfaction Guarantee Policy
At JUGO Superfoods, your satisfaction is our priority. If you are not
completely satisfied with your first order, we offer a 45-day money-back
guarantee on your first 6 jars.
45-Day Money-Back Guarantee
We proudly offer a 45-day satisfaction guarantee on first-time purchases made
directly through our website. The guarantee covers the first 6 jars of that
order.
If you are not satisfied with your product for any reason, please contact us
at contactus@jugobrands.com within 45 days of your delivery date, and we will
gladly issue a refund for the jars the guarantee covers.
Because our products are consumable goods, we do not require or accept
returns of the product itself.
Approved refunds are typically processed within 5-10 business days back to
the original form of payment.
What the Guarantee Covers
The 45-day money-back guarantee applies to:
- Your first order only
- The first 6 jars of that order
- Purchases made directly through our website
- Requests submitted within 45 days of delivery
- One guarantee refund per customer or household
You are welcome to order as many jars as you like. The guarantee simply stops
at 6. If your first order is 13 jars, 6 of them are covered and the remaining
7 are not eligible for a guarantee refund. Refunds are calculated at the
per-jar price you actually paid on that order, after any discounts.
What the Guarantee Does Not Cover
- Jars beyond the first 6 on your first order
- Every order after your first, including subscription renewals
- Gift cards, which are final sale
- Free gift items
Orders after your first are not covered by this guarantee. If something is
wrong with one of them, email us and we will look at it, but it falls outside
the guarantee and is handled at our discretion.
How to Make a Claim
To keep the process fast and fair, refund requests must include:
- Your order number
- A brief written reason
- A photo of the jars you received, including the bottom of one jar
Requests must be sent from the email address used on the order. If we reply
with a question, please respond within 5 days or the claim will be closed.
Free Gifts
Free gifts included with an order (for example the freshener, tote, or hat)
are part of the purchase they came with. If the entire order is refunded, the
gifts must be returned at your expense, or their retail value ($5 freshener,
$20 tote, $30 hat) will be deducted from the refund.
Subscriptions
A guarantee refund cancels the associated subscription. Subscription renewal
orders are not covered by the guarantee.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please email us at
contactus@jugobrands.com with:
- A photo of the damaged item(s) or packaging
- A brief description of the issue
Once reviewed, we will gladly provide a replacement or refund where
applicable. Damaged or missing item claims are handled separately from the
satisfaction guarantee and are not limited to 6 jars or to first orders.
We reserve the right to deny refund requests in cases of abuse, fraud, or
unauthorized reseller purchases. Refunds beyond the scope of this policy are
at our discretion.
Contact Us
For any questions regarding your order or this policy, please email us at:
contactus@jugobrands.com