Refund policy

Return & Satisfaction Guarantee Policy

At JUGO Superfoods, your satisfaction is our priority. If you are not completely satisfied with your first order, we offer a 45-day money-back guarantee.

45-Day Money-Back Guarantee

We proudly offer a 45-day satisfaction guarantee on first-time purchases made directly through our website.

If you are not satisfied with your product for any reason, please contact us at contactus@jugobrands.com within 45 days of your delivery date, and we will gladly issue a refund.

Because our products are consumable goods, we do not require or accept returns of the product itself.

Approved refunds are typically processed within 5-10 business days back to the original form of payment.

Eligibility

The 45-day money-back guarantee applies to:

- First-time orders only
- Purchases made directly through our website
- Requests submitted within 45 days of delivery
- One guarantee refund per customer or household

How to Make a Claim

To keep the process fast and fair, refund requests must include:

- Your order number
- A brief written reason
- A photo of the jars you received, including the bottom of one jar

Requests must be sent from the email address used on the order. If we reply with a question, please respond within 5 days or the claim will be closed.

Free Gifts

Free gifts included with an order (for example the freshener, tote, or hat) are part of the purchase they came with. If the order is refunded, the gifts must be returned at your expense, or their retail value ($5 freshener, $20 tote, $30 hat) will be deducted from the refund.

Subscriptions

A guarantee refund cancels the associated subscription.

Order Limits

To keep the guarantee available for everyone, orders are limited to 6 jars.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please email us at contactus@jugobrands.com with:

- A photo of the damaged item(s) or packaging
- A brief description of the issue

Once reviewed, we will gladly provide a replacement or refund where applicable. Damaged or missing item claims are handled separately from the satisfaction guarantee.

We reserve the right to deny refund requests in cases of abuse, fraud, or unauthorized reseller purchases. Refunds beyond the scope of this policy are at our discretion.

Contact Us

For any questions regarding your order or this policy, please email us at: contactus@jugobrands.com