Refund policy
Return & Satisfaction Guarantee Policy
At JUGO Superfoods, your satisfaction is our priority. If you are not completely satisfied with your first order, we offer a 45-day money-back guarantee.
45-Day Money-Back Guarantee
We proudly offer a 45-day satisfaction guarantee on first-time purchases made directly through our website.
If you are not satisfied with your product for any reason, please contact us at contactus@jugobrands.com within 45 days of your delivery date, and we will gladly issue a refund.
Because our products are consumable goods, we do not require or accept physical returns.
Approved refunds are typically processed within 5–10 business days back to the original form of payment.
Eligibility
The 45-day money-back guarantee applies to:
- First-time orders only
- Purchases made directly through our website
- Requests submitted within 45 days of delivery
We reserve the right to deny refund requests in cases of abuse, fraud, or unauthorized reseller purchases.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please email us at contactus@jugobrands.com with:
- A photo of the damaged item(s) or packaging
- A brief description of the issue
Once reviewed, we will gladly provide a replacement or refund where applicable.
Contact Us
For any questions regarding your order or this policy, please email us at: contactus@jugobrands.com